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    • Shipping & Return Policy

    Shipping Policy

    At Bossi Bicycles, we strive to provide a seamless and reliable shipping experience for our customers worldwide. Below are the details of our shipping policy to ensure transparency and set clear expectations.

    Worldwide Shipping

    We offer free worldwide shipping on all orders over $200, including all duties and taxes paid. This means your order will arrive with no additional customs fees—we cover these costs for you.

    However, please note that if you choose to return your order, any duties and taxes paid on your behalf are non-refundable and will be deducted from your refund. These charges vary by country and can be significant (often exceeding $1,000). By placing an order with us, you acknowledge and agree to these terms. If you have any questions about import costs in your country before purchasing, please contact us at [your email/contact form link].

    Delivery Timeframes

    Our estimated delivery times vary depending on your location and the customs clearance process in your country. Generally, orders are delivered within 5–7 business days from the date of dispatch. While we make every effort to meet these timelines, delays may occur due to customs processing or other unforeseen circumstances beyond our control.

    Dispatch Process

    For in-stock items, we aim to dispatch your order within 24 hours of confirmation. If an item is out of stock, we will contact you promptly to provide an estimated lead time and discuss potential alternatives if required.

    Shipping Providers

    We partner with industry-leading logistics providers, including DHL, TNT, FedEx, and UPS, to ensure reliable and secure delivery of your order. These carriers have proven track records of global delivery excellence.

    Packaging and Responsibility

    We take exceptional care in packaging our products to ensure they arrive in good condition. However, we cannot accept responsibility for damages incurred during transit. If you would like additional peace of mind, we offer the option to purchase shipping insurance through the carrier. This insurance will cover any damage or loss that occurs during transit and is available at an additional cost. Please let us know if you would like to add this to your shipment.

    Tracking and Shipment Updates

    Once your order has been dispatched, you will receive a tracking number to monitor your shipment’s progress and receive real-time updates on its status. If you have any questions about tracking your package, please don’t hesitate to contact us.


    Return Policy

    At Bossi Bicycles, we want you to be fully satisfied with your purchase. If for any reason you need to return a product, we’ve outlined the steps and conditions for returns below. Please take a moment to review our return policy to ensure a smooth and efficient process.

    Eligibility for Returns

    To be eligible for a return, the item must meet the following criteria:

    • Condition: The product must be unused, in new condition, and in its original packaging (if applicable).
    • Proof of Purchase: A valid proof of purchase, such as an invoice or receipt, is required to initiate a return.
    • Return Period: Returns must be requested within 30 days from the date of delivery.

    Please note, certain items may be ineligible for return due to health and safety regulations (e.g., accessories like helmets, saddles, or safety gear once used) or custom-built products.

    Non-Refundable Items

    Some products are non-refundable due to their nature, including:

    • Items that have been used, damaged, or altered.
    • Personalized or custom-built products, including complete bicycles.
    • Deposits for complete bicycles.
    • Gift cards or promotional items that are marked as non-returnable.

    Return Process

    If you wish to return an item, please follow these steps:

    1. Contact Us: Reach out to our customer service team via email or phone to initiate your return request.
    2. Provide Documentation: Provide proof of purchase and any relevant details about the item (e.g., reason for return, condition of the item, etc.).
    3. Return Authorization: Once we approve your return, we will issue a Return Authorization (RA) number and instructions for returning the product.

    Return Shipping

    • Customers are responsible for the cost of return shipping unless the product is defective or we made an error with your order.
    • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

    Condition of Returned Products

    To ensure that the return process goes smoothly, please ensure that the product is:

    • In its original, unused condition.
    • In the original packaging (including all accessories and parts).
    • Free from damage or signs of wear and tear.

    We reserve the right to refuse a return if the product is damaged or shows signs of use beyond what is necessary to inspect the item.

    Duties & Taxes on Returns

    We offer free worldwide shipping with all duties and taxes paid. However, please note:

    • If you choose to return your order, any duties and taxes paid on your behalf are non-refundable and will be deducted from your refund.
    • These charges vary by country and can be significant (often exceeding $1,000).
    • By placing an order with us, you acknowledge and agree to these terms.

    If you have any questions about import costs in your country before purchasing, please contact us.

    Refunds and Store Credit

    Once your return is processed and accepted, we will issue a refund to your original payment method, minus any applicable restocking fees, shipping charges, and duties/taxes paid on your behalf.

    • Refund Processing Time: Refunds typically take 5–7 business days to process once the return has been received.
    • Store Credit: If you prefer, we can issue store credit for the full value of your return (excluding duties and taxes), which can be used toward future purchases from Bossi Bicycles.

    Exchanges

    If you’d like to exchange an item for a different product, you may either:

    • Return the original product as outlined above and place a new order for the desired item.
    • Contact our customer service team to check if we can facilitate an exchange process directly.

    Exchanges are subject to product availability. The customer is responsible for any return shipping charges.

    Defective or Damaged Products

    If you receive a defective or damaged product, please notify us within 7 days of receiving your order. In such cases, we will cover the return shipping cost and offer you a replacement at no additional cost. See our warranty page for more details.

    International Returns

    For international customers, the return process remains the same, but please be aware of the following:

    • The customer is responsible for return shipping charges, as well as any customs duties or taxes that may apply when returning items.
    • Duties and taxes paid on your behalf by Bossi Bicycles are non-refundable and will be deducted from the refund amount.
    • Refunds for international returns will be issued in the original purchase currency, and exchange rate fluctuations may affect the final amount refunded.

    By following the steps outlined above, we aim to make the return process as simple and smooth as possible. If you have any further questions about our return policy or need assistance, please do not hesitate to reach out to us.